Sales Terms and Conditions
Welcome to Ledger.com.
Ledger offers for sale products (hereinafter referred to as "Products") available on its website accessible at www.ledger.com or www.ledgerwallet.com (hereinafter referred to as the "Site").
You are about to make a purchase on the Site, that is awesome!
We want to draw your attention to the fact that, depending on the payment method you select at the time of checkout, you may be purchasing the Product(s) from either 1) Ledger or 2) Flow (more details below). Flow is a fulfillment provider that processes and facilitate orders for our international clients. Working with Flow enables Ledger to give you the option to purchase Products using a whole lot of quirky methods of payment such as, but not limited to, AliPay, Trustly and WeChat.
No worries, irrespective of your choice, you will be receiving the same awesome Products, shipped by Ledger.
If you are placing an order using Visa, Mastercard, American Express, Bitpay and Paypal, you will be purchasing from Ledger, and the following eCommerce Terms and Conditions will apply : https://ledger.com/pages/terms-and-conditions .
If you are purchasing Products using another method of payment, Flow will be the merchant of record and the following Terms and Conditions will apply: https://link.flow.io/ledger/policies/consumer-terms
Ledger is committed to offer you the best customer experience, and the return policy described in Ledger’s Terms and Conditions will also apply to Products purchased via Flow.
Please also have a look at:
These terms and conditions are intended for customers purchasing as end-users. If you want to purchase Products for resale, please contact us at email@example.com to determine what terms and conditions should apply.
Ledger – eCommerce Terms and Conditions
These Terms and Conditions (TC’s) define the rights and obligations of the parties in connection with the sale of the Products on this Site, and only on this Site, for purchases made via Visa, Mastercard, American Express, Bitpay and Paypal. For purchases made using other methods of payment, please refer to the International Order Terms and Conditions When Flow is the Seller of the Goods found here.
Article 1 - Introduction – Identity of the seller
Ledger is a simplified joint-stock company with a capital of 1 208 383 € whose registered office is located at 1, rue du Mail,75002 Paris and registered with the Paris Trade and Companies Register under number 529 991 119 (intra-Community VAT number: FR03529991119) ("Ledger").
Article 2 - Orders
To order Products on this Site, you must be at least eighteen (18) years old and have the legal capacity to contract.
It is your responsibility to determine and select the Products suited to your needs and then follow the ordering process on the Site. Before ordering, it is your responsibility to ensure compatibility of the Products with those that you use.
Once your shopping cart is full, please complete your purchases by following the instructions provided at each step on the Site and then check the accuracy of the order summary presented to you before clicking on the order button.
A confirmation message will then be sent to you.
Then when the Product(s) ship, you will receive a shipment confirmation together with the invoice.
Article 3 - Price
Ledger reserves the right to modify at any time the price of any of the Products, being understood that the price actually charged will be that in force at the time of the order.
Please note that the price displayed on the landing page of the Site is an estimation based on your IP address.
For countries within the European Union, the price displayed is inclusive of VAT. For countries outside of the European Union, VAT or other sales tax are not included in the price.
If your IP address does not correspond to your delivery address, or if you reside in a region of the European Union where VAT rules do not apply (see: https://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/territorial-status-eu-countries-certain-territories_en), the price invoiced may differ from the price displayed on the landing page. The final price, which will be invoiced, will be displayed during checkout, depending on delivery location and currency selected.
The displayed prices of the Products are exclusive of shipping costs, unless specifically specified on the Site. Shipping costs include the processing costs of the order and the delivery. They may vary according to the size, the weight of the package, the choice of the carrier and the delivery address and are individualized when placing the order.
Finally, for deliveries outside the European Union, please note that some countries or states may apply customs duties, import taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and / or payment of duties and taxes of any kind related to the import of the products.
Article 4 – Title Retention - Payment
The prices that will be invoiced for the Products are those displayed on the checkout page of the Site when placing the order. The prices expressed in crypto currencies are those provided by our exchange rate provider at the time of the order.
Payment must be made at the time of order. The sums paid are neither deposit nor advances. The full amount will be charged at the time of order.
Title to the Products shall remain with Ledger until they are paid in full.
If the payment of a due amount is not received or in case of irregular payment, Ledger reserves the right, after registering your order, to suspend or cancel the order and / or delivery.
Article 5 - Delivery
The Products are delivered to the address of delivery that you specified when placing your order.
Depending on your delivery address, one or more transport service providers can be proposed with their respective rates. When you have been offered the choice between various modes of transport, you are asked to choose the one you want to select.
Risk of loss and damage to the Products will transfer to you upon delivery.
Upon receipt of your order, it is your responsibility to check the condition of the Product, its package, its packaging and contents, upon delivery or collection. If you notice any defects, you must follow the procedure provided by the transport service company in such case and inform Ledger of these defects by specifying the order number no later than eight days after delivery.
Delivery times are indicated when placing the order. These delivery times are indicative and may vary depending on the transport service companies. Ledger can not be held liable for any delays caused by the transport service company.
In case the delivery remained unsuccessful and/or your package was not claimed at a collection point for thirty (30) days, Ledger reserves the right to cancel your order and reimburse the purchase price to you, in which case the title to the Product(s) will transfer back to Ledger.
Article 6 – Right of Withdrawal
For the purposes of this article, Client means a consumer as defined by the introductory article of the French Consumer Code, that is to say any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity.
In accordance with the provisions of Article L. 221-18 of the French Consumer Code, you have the right to withdraw from the contract within a period of fourteen (14) days without reason and without bearing any costs, except for the costs of returning the Product, if necessary. The aforementioned period runs from the day of receipt of the Product by you or by a third party, other than the carrier, designated by you. When the fourteen (14) day period expires on a Saturday, a Sunday or a holiday, it is extended until the following day.
You can notify us of your withdrawal decision by filling out the online return form. In this case, Ledger will immediately send an acknowledgment of receipt of the withdrawal decision by email. In order for the withdrawal period to be respected, the Client must send his notice of withdrawal before the expiry of the aforementioned fourteen (14) day period.
You must return the Product to Ledger no later than fourteen (14) days after notification of your decision to withdraw. The costs of return of the Product are at your own expense. You must return the Product in perfect condition in its original packaging.
We will reimburse you for all amounts received, including delivery charges, within fourteen (14) days from the date we were notified of your withdrawal decision, but we may defer the refund until we have received the Product. You will be reimbursed using the same payment method you used for the initial transaction, unless you agree otherwise. For payments in cryptocurrencies, you will be reimbursed in cryptocurrency but the for the Euro equivalent of the original purchase.
For any claims about the Products, please use the contact form available here
Article 7 - Warranties
Except as expressly provided in these TC’s, Ledger, as a manufacturer, makes no specific commitment regarding the Products. For instance, we make no commitment regarding the specific features available through the Products, their reliability, availability or suitability to your needs. We provide our products "as is".
However, customers having the status of consumer in their own country may benefit from local legal warranty rights.
For instance, clients located in France and having the status of consumer (that is to say any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity) can benefit from the seller's legal warranty against non-conformity in accordance with articles L.217-4 et seq. of the French Consumer Code and the legal warranty of the seller against hidden defects in accordance with articles 1641 et seq. of the French Civil Code. Concerning the legal guarantee of conformity, the consumer must act within a period of two years from the delivery of the Product. He may choose between repairing or replacing the Product subject to the cost conditions provided for in article L.217-9 of the French Consumer Code. He is exempted from proving the non-conformity of the Product at the time of delivery within the twenty-four (24) months that follows the delivery of the Product. This guarantee applies regardless of any other commercial warranty. The Client may also decide to implement the guarantee against the hidden defects of the Product as provided for in Article 1641 of the French Civil Code and he can choose between the cancellation of the sale and a reduction of the sale price in accordance with Article 1644 of the French Civil Code. A good is considered to be non-compliant either when it is not appropriate for the use normally expected of a similar good and does not correspond to the description given by the seller and does not possess the qualities the latter has presented to the purchaser from a sample or a model or does not have the qualities which a consumer can legitimately expect in view of the public declarations made by the seller, the manufacturer or his representative, through advertising or labelling, or where it does not have the characteristics defined by mutual agreement by the parties or is not specific to the special use sought by the consumer and brought to the attention of the seller, and accepted by the latter. The guarantee of conformity is excluded if the consumer became aware of the defect at the time of contracting or when he could not ignore this defect at the time of contracting or when Ledger proves that the lack of conformity did not exist at the time of delivery of the product. A hidden defect means a non-apparent defect of the Product, making it unsuitable for its intended use or which so diminishes that use that the Customer would not have acquired it or would have given it a lower price, if he had known it. The action resulting from hidden defects must be brought within two years after the discovery of defect.
Article 8 – LEDGER’s Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER DISCLAIMS ANY AND ALL LIABILITY FOR LOSS OF PROFITS, INCOME, VALUE OR DATA, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES
TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TC’s, INCLUDING ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID TO PURCHASE THE PRODUCT.
IN NO EVENT WILL LEDGER BE LIABLE FOR ANY LOSS OR DAMAGE WHICH HAS NOT BEEN REASONABLY FORESEEABLE.
YOU EXPRESSLY RELIEVE LEDGER, ITS AFFILIATES, AGENTS AND EMPLOYEES FROM ANY AND ALL LIABILITY AND GUARANTEE THEM AGAINST ANY CLAIM, PROCEEDINGS OR LEGAL ACTION ARISING FROM OR RELATED TO THE USE OF THE PRODUCTS OR FOLLOWING A BREACH OF THESE TC’s, INCLUDING ANY LIABILITY AND FINANCIAL CHARGE RESULTING FROM CLAIMS, LOSSES OR DAMAGES, PROCEEDINGS AND JUDGMENTS, AND LEGAL AND ATTORNEY’S FEES.
SOME COUNTRIES DO NOT ALLOW THE ABOVE-MENTIONED EXCLUSIONS OF LIABILITY IF YOU ARE A CONSUMER.
Art 9 – Intellectual Property
Ledger grants to you a personal, non-transferable, non-exclusive and worldwide license to use the software associated with the Products. This license is exclusively intended to enable you to use the Products and benefit from the associated features. You may not copy, modify, distribute, sell or rent any or all of the software that is part of it. Similarly, you may not decompile or attempt to extract the source code of such software, except in cases where the right to decompile is authorized by law and within the limits set by this law or obtained our prior written authorization. The foregoing does not apply to the use of Open Source software used by our Products. These can be offered under an open source license that we will make available to you. The Open Source license may contain provisions that override some of these conditions.
You must not make any change to the Products (no right for example to disassemble and re-assemble) nor remove the labels or the distinctive features of the trademarks under which they are sold by Ledger nor add any brand name or indication whatsoever nor repackage the Products. You shall not modify the inbox content (unless required to comply with local law or regulation, and only after discussing the same with Ledger) nor make any representation that is not in line with Ledger’s literature.
You must not reproduce or permit any third party to reproduce any part of the Products and must not communicate to third parties any information permitting the reproduction of any part of the Products. You will not be involved, directly or indirectly into the sales of any products that infringe Ledger’s rights.
Article 10 – Personal Data
In the course of its activities, Ledger may have to process and collect personal data (the "Data").
As a data controller, Ledger processes the Data under the terms set out in the French Law no. 78-17 of 6 January 1978, known as "Informatique et Libertés", amended and the General Data Protection Regulation (the Regulation (EU) 2016/679).
Article 11 - Compliance with Laws
By placing an order on the Site, you acknowledge and agree to not import, export, sell, or otherwise transfer Products in violation of any applicable laws and you represent that the delivery of Products to you will not violate any laws or regulations in the country of delivery.
Article 12 – Applicable Law – Mediation – Competent Jurisdiction
These TC’s are subject to French law.
In the event of a complaint or a question relating to an order of Products on the Site, please contact Ledger via the contact form available here making sure to specify your contact information and to provide any information to Ledger to allow it to assess the origin and implications of the dispute.
ANY DISPUTE RELATING TO THE APPLICATION OR INTERPRETATION OF THIS TC’s WHICH CAN NOT BE SOLVED AMICABLY WILL BE BROUGHT BEFORE THE FRENCH COURT WITH MATERIAL AND TERRITORIAL JURISDICTION, IN ACCORDANCE WITH THE LEGAL AND REGULATORY PROVISIONS IN FORCE, UNLESS YOU HAVE THE QUALITY OF MERCHANT. IN THE LATTER CASE, THE PARTIES AGREE TO SUBMIT THEIR DISPUTE TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF PARIS.
The consumer, that is to say, any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity, nevertheless has the possibility of using a Free Dispute Resolution Procedure, within one year following a written complaint to Ledger in order to find an amicable resolution to the dispute.
He has the possibility of filing an online complaint on the European online dispute resolution platform ("RLL platform"), accessible at http://ec.europa.eu/consumers/odr by filling in an electronic form. The RLL platform will notify Ledger of the filing of the claim. The Client and Ledger will agree on the dispute resolution body to resolve their dispute. For more information about the mediation process: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
Article 13 - Miscellaneous
Except where otherwise provided:
In the event of any conflict between these TC’s and any other document referred to herein, these TC’s shall prevail.
In the event that any provision of these Terms is declared void or inapplicable, it shall be deemed to be replaced by a valid provision reflecting as closely as possible the objective pursued by the original provision. The other provisions shall not be affected and shall remain in full force and effect.
These TC’s constitute the entire agreement between the Client and Ledger with respect to the purchases made on this Site via Visa, Mastercard, American Express, Bitpay and Paypal and supersede any prior agreement, if any.
The fact that Ledger does not exercise its rights arising from these TC’s does not in any case constitute a waiver or loss of these rights.